Whatsapp facebook1/9/2023 Let them participate in your company and use your WhatsApp Business app to engage in conversations with them. WhatsApp is the messenger with by far the largest user base worldwide (over 2 billion users) and is already successfully used by numerous companies along the entire customer journey.Ĭombining Facebook and WhatsApp Business, you can use your social media communication to break the contact barrier with your customers. Not only in China (WeChat) have messengers long been used along the entire customer journey to serve everyday customer needs. In many places, people have been surfing, shopping, and getting information using Messenger for a long time. The Age of Conversational has already begun in many countries around the world. Take your customer communication to the next level! What’s useful about the WhatsApp button is that it remains clearly visible even while scrolling through posts:Ĥ. This is how the WhatsApp button will appear on the Facebook page: The WhatsApp button and the phone number are displayed. These opportunities are available after connectingĪfter connecting your Facebook page to the WhatsApp Business app, you can, for example, add a “Send a message” button to your organic posts or run Facebook Ads that start a conversation on WhatsApp with a swipe or click – so-called Click-to-WhatsApp Ads. Select the Facebook page you want to link to your WhatsApp Business account.Enter your Facebook login information.Click Business Tools > Facebook and Instagram.If you don’t have it yet, you need to download the WhatsApp Business app first.Now you have linked your Facebook page with WhatsApp. Enter your WhatsApp phone number and click Send Code.Step-by-step: How to connect your Facebook page with the WhatsApp Business app …via the Facebook Business Manager You can find a comprehensive insight into the topic in our article “ WhatsApp Business for Companies – Everything you need to know!“.Ģ. Also for companies that plan for a lot of requests or manage multiple departments or locations, a WhatsApp Business API in conjunction with an official business solution provider is an enormous help. It’s also possible to connect WhatsApp to your in-house CRM platform and make life easier for your customer support team. In contrast to the free WhatsApp Business app, you can handle data with the API in a GDPR-compliant manner. In these cases, less traffic can be expected and the handling and GDPR hurdle is therefore easier to overcome.įor larger companies and enterprises, however, a WhatsApp Business API in conjunction with an official business solution provider such as MessengerPeople by Sinch is recommended. The free app is especially useful for small businesses with fewer than 5 employees and self-employed people. This includes a product catalog, a company page and the labeling of conversations for a better overview. WhatsApp Business gives you advanced features compared to the regular WhatsApp version, which is primarily intended for personal use. WhatsApp Business and WhatsApp Business API explained
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